Spain boasts some of the world’s top casinos, and 1xBet is striving to make a mark in this elite category through a few standout features: its extensive variety, impressive game collection, user-friendly mobile app, and more. Yet, some players question the integrity of the 1xBet casino. Today, we'll examine whether this casino and bookmaker are trustworthy and identify any potential drawbacks.
A Closer Look at 1xBet's Spanish Betting Hub
In Spain, 1xBet emerges as a multifaceted platform that combines both casino and sports betting, managed by Wagerfair S.A. Throughout my evaluation, I've noted the highly competitive odds available in sports betting, alongside a vast array of games that cater to casino enthusiasts.
Despite not being the flashiest, the platform’s interface is straightforward and easy to navigate. Plus, there’s a dedicated mobile app for gameplay on the go.
It’s crucial to highlight that although 1xBet operates legally in Spain, thanks to a license from the General Directorate of Gambling Regulation, it lacks a casino license, meaning only the sportsbook is accessible on 1xBet.es. To access the casino features, a VPN would be necessary.
| Advantages ✅ | Disadvantages ❌ |
|---|---|
| — User-friendly, well-structured interface; — Good collection of games; — Mobile app compatibility for both Android and iOS devices; — Multiple currencies per account. | — The casino is not licensed in Spain; — Slow customer service. |
Types of casino games at 1xBet
In examining 1xBet's catalog, it’s evident there’s an impressive spectrum of games, offering a broad range of titles across various game types. You’ll find the platform organized into different categories such as:
- Slots. Boasting over 1000 slot machines from 145 diverse developers, the catalog offers a variety of themes and gameplay experiences.
- Table games. The lineup includes roulette, poker tables, blackjack, and even bingo, appealing to traditional game lovers.
- Live games. A selection of games featuring live broadcasts, including poker, blackjack, and roulette.
This extensive game suite has its pros and cons: while 1xBet offers eye-catching, high-quality titles, it also includes games with low returns that might not excite the majority of players.
Payment methods at 1xBet
Exploring the payment options in Spain, I've noticed an appealing list of choices. 1xBet aims to facilitate user-friendly deposits and withdrawals using the most widely adopted methods.
All payment options at 1xBet are backed by stringent security measures, ensuring safe and reliable transactions for users. The diversity in deposit methods and their reliability left a strong impression.
Remember, not all deposit methods permit withdrawals. Hence, I listed the options delineating those available for deposits versus those for withdrawals. Also, while the sportsbook limits itself to cards, transfers, and Bizum, the casino offers a broader array.
Deposit methods
- cards (Visa and Mastercard);
- bank transfer;
- Bizum;
- electronic wallets;
- cryptocurrencies.
Withdrawal methods
- cards (Visa and Mastercard);
- bank transfer;
- electronic wallets;
- cryptocurrencies.
It's advisable to check the available transaction methods before registering to ensure your preferred method supports both deposits and withdrawals.
Reliability of 1xBet casino
1xBet operates in Spain under a license from the General Directorate for Gambling Regulation (DGOJ), which regulates betting activities domestically. However, possessing a Curaçao license (number 1668/JAZ) licenses them to offer casino games internationally.
While the Curaçao license doesn't permit casino operations within Spain, Spanish players using the international versions access 1xBet’s casino with confidence. Across numerous offerings, I've verified their compliance with safety standards akin to Spanish casinos, ensuring player data security.
Does 1xBet casino pay?
With a substantial user base, opinions on 1xBet are mixed, with both praises and critiques. Concerns over potential scams surface, questioning whether the platform fairly processes payouts. Below, I address common negative feedback found on review platforms.
A notable concern involves account blockage for suspect fraud. The primary issue arises when 1xBet’s customer service fails to adequately communicate with affected customers, revealing a significant service gap.
Should you face issues like account blocking, it’s advisable to use phone or chat support and follow up with a detailed email, preserving a clear record in case further escalation is needed.
A common hurdle for 1xBet and similar platforms is their strict rules against multiple users from the same residence or device accessing the service simultaneously.
Additionally, promotion use is limited; typically, offers are one-time per user, device, household, and IP address. Breaching these conditions leads to forfeiture of winnings and possible account suspension. This applies not just to welcome bonuses but to all associated promotions, potentially causing distrust.
Withdrawal challenges aren’t exclusive to 1xBet. However, compared to competitors, they encounter fewer issues. To ensure successful withdrawals, it’s crucial that deposit and withdrawal accounts match the user’s name with verified identity, avoiding most transaction-related problems.
In another concern, a player reported prize payout issues on a slot machine with no response from support. When support remains unresponsive over payment issues, it fuels doubt about 1xBet being fraudulent. It's important to note that large prize payouts undergo extra checks to ensure accuracy and prevent mishaps or fraud.
Bonuses at 1xBet casino
In my 1xBet exploration, I delved into their bonus and promotional offerings. These incentives are strategic in attracting and retaining players, encompassing various appealing options.
Their promotion section is methodically categorized to explore offers in areas like casino versus sports betting promotions or deposits and specific games. The timeless bonuses include:
- Welcome bonus. New users can access free spins and a first deposit bonus up to €2000.
- Deposit bonus. Adds 100% extra to deposits, capping at €100.
- No deposit bonus. Allocates a small credit for players without an initial deposit.
- Free spins. A frequent offering, granting spins on designated machines free of cost.
A common hurdle with 1xBet bonuses is potential non-payout due to outlined terms and conditions that can nullify promotional credits.
🕛 Time constraints. Bonuses come with wagering requirements, forming part of rollover mechanics, often leaving players struggling to meet conditions timely.
🎁 Bonus compatibility. Each promo has specific rules, with 1xBet barring duplicate use, risking cancellation if retried.
🔒 Fraudulent activities. Multiple accounts for promos like the welcome bonus prompt instant cancellation and account suspension.
These terms found in 1xBet’s publicly available conditions clarify situations leading to unpaid bonuses or promos.
Customer service at 1xBet casino
In reviewing customer support, a key aspect for users, 1xBet offers Spanish players multiple contact avenues in case of issues.
💬 live chat (available 24 hours a day);
📲 phone (900 877 030) is available any day from 09:00 to 00:00;
📩 email.
Live chat is the fastest support option, accessible 24/7, with a toll-free number operating from 9 AM to midnight. When tested, response time hovered between 5-15 minutes—a bit slower compared to other platforms. Nevertheless, the support was competent, adeptly resolving user problems.
Should you encounter any significant issues, like problems with withdrawing your funds or game-related discrepancies, it's crucial to reach out to customer support via email. Make sure to collect and include comprehensive details like timestamps and dates in your communication. If you are unable to settle the matter directly with the platform, you'll have the option to lodge a formal complaint with the governing regulatory body, such as the DGOJ.
Does 1xBet casino pay out its bonuses?
Here's a rundown of the bonuses that players from Spain can enjoy on this platform:
- Welcome Bonus: Players can receive a full 100% match on their deposit, capped at 300 euros.
- Lucky Friday: Every Friday rolls around with the opportunity to snag a bonus of up to 100 euros.
- Cashback Offer: Dive into sports betting and you might see up to 25% of your losses returned as promotional credit.
From my exploration of the platform's promotions, I've got some valuable insights about their utilization and potential reasons behind the denial of bonus payouts to users.
- Any amount of bonus converted to real money against the outlined Terms & Conditions or those stipulated by 1xBet cannot be withdrawn. Such amounts, along with any winnings derived from them, will be deducted from the player's account.
- The platform holds the authority to revoke a bonus and any resulting winnings if any fraudulent activities are identified. This includes using incorrect or false personal details, employing payment methods not under your name, or bypassing the rollover requirements in any way that violates the established Terms.
- Bonuses, and any potential earnings they generate, are nullified when it's confirmed that they are connected to players who share a family tie or live together. This includes sharing a phone line or IP address with another user who was previously granted the bonus.
Sticking to all the prescribed terms is essential to dodge any hassle when claiming, utilizing, or converting your bonus funds.
Frequently asked questions
Rest assured, it's not a fraudulent scheme. The platform is appropriately regulated and is compelled to pay out any prizes users win while engaging with any of the numerous titles offered in the 1xBet library.
Without a doubt. The casino boasts an official gaming license ensuring adherence to all legal standards, coupled with robust measures to safeguard users' personal info, confirming it's above board.
Dive into the range of promotions available like the welcome bonus, deposit bonus, no-deposit bonus, and free spins. Each promotion comes with its own unique set of requirements, easily accessible directly on the promotional page.
Players at 1xBet have a variety of deposit and withdrawal options at their disposal such as bank transfers, credit or debit cards, e-wallets, Bizum, and even cryptocurrencies, amongst others.
Indeed. Various iterations of 1xBet extend a warm welcome bonus both within their casino and to users signing up for their sports betting segment.
Final conclusion
1xBet enjoys global recognition, promising top-notch gaming enjoyment in several countries. However, in Spain, only the sports betting feature holds licensing rights, meaning direct access to the casino via its domain in Spain is restricted. Thus, Spanish players wanting a casino experience need to explore an alternative 1xBet version outside the country.
Their customer service is respectable, though admittedly not as quick as some other platforms. Sometimes, a follow-up may be necessary due to lapses in attention.
Boasting a diverse selection of both classic and innovative games, this casino promises an entertaining and varied experience. It offers various secure deposit and withdrawal options such as Bizum and e-wallets. My conclusion is that this platform treats its players fairly, without undue delay in winnings payouts and no sketchy business practices.
Julia Moreno – online casino and betting expert.